Refund & Cancellation Policy

Last updated: [date]. This is a draft and must be reviewed by a qualified legal professional before launch.

1. Before work starts

If you cancel after accepting an offer but before work has started, [refund terms, for example a full refund of verified payments minus transfer fees].

2. After work has started

Refunds for partially completed work are assessed fairly, based on the work completed and milestones delivered. [Set out your rule.]

3. Tutoring and consultation sessions

Sessions cancelled at least [24] hours in advance can be rescheduled. [Missed-session rule.]

4. Cancellation by us

We may cancel an order if a request breaches our Academic Integrity Policy or Terms, or if we cannot deliver as agreed. In that case, [refund rule].

5. How refunds are paid

Refunds are returned, where possible, through the original payment method. Transfer fees charged by banks or payment providers may be deducted [as agreed].

6. Requesting a refund

Message us from your client dashboard and include your order number.